CLIENT PRIVACY POLICY –GDPR STATEMENT

 

In line with the European General Data Protection Regulations, this is our GDPR statement which helps you to understand clearly who we are and how we use and protect any information that you give us when you contact us by any means. Fergusons (Stornoway) Ltd is committed to ensuring that your privacy is protected and that there is transparency with regard to the processing of your information. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this statement.

 

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WHO WE ARE

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Our full legal business name is Ferguson’s (Stornoway) Ltd and our registered address is Unit 5, Rigs Road,Stornoway, Isle of Lewis, HS1 2RF.

 

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WHAT WE COLLECT

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Your personal details which will include your name and contact details i.e.addresses, telephone numbers and e-mail.

 

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WHAT WE DO WITH THE INFORMATION WE GATHER

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We will collect and look after your data for the purpose of delivering heating and plumbing services and correspondence related to your requests and jobs. We will never pass your information to any third party outside of Ferguson’s (Stornoway) Ltd unless required by law to do so. We will never give, sell or lease your personal information to anyone outside of Ferguson’s (Stornoway) Ltd. After carrying out a customer’s Boiler Service or installation of new boilers, we do send out annual service reminders. You can opt out of this communication permanently at any time.

 

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SECURITY

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We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

 

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LINKS TO OTHER WEBSITES

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Our website may contain links to other websites. However, once you have used a link to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

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DATA PROTECTION AND REMOVAL OF DATA

 

You may request details of personal information which we hold about you. If you believe that any information we are holding is incorrect or incomplete, please inform us as soon as possible. We will promptly correct any information found to be incorrect. You can ask us to at any time to delete the information we hold on you by emailing neil@fergusons.uk.com or by calling 01851703818 or by writing to our office. However for tax purposes or for the contractual, legal obligation, vital interest, public task or legitimate interests of our business we may only be able to archive your data.